Before using this telephone, please read the Important safety instructions on page 44 of this manual. There is a lot of static and other noise on the line when I use this telephone. Congratulations on purchasing your new VTech product. Asks you to de-register. What can I do? If you have spare telephone, try plugging it into the telephone socket and making a test call. What should I do? What can be done to improve the call quality? Use the arrow keys (CID/Vol- and Phone Book/Vol+) to navigate to Ringers and press Select (same as the Menu button) twice. Ensure you plug the telephone base in properly and the power is on. There are a few quick ways to troubleshoot your phone line to determine or fix the problem before contacting your phone service provider and dealing with a representative. Enter your model number to retrieve manuals, frequently asked questions (FAQs), troubleshooting tips, and additional resources. Please enter your Account or Billing Phone Number and Billing Zip Code to test your services. devices. Press HOLD on main base and # on handset. The idle handset or base will display NO LINE if it does not detect a live telephone line for either line. Please rev ew th s manual thoroughly to ensure proper nstallat on and operat on of th s nnovat ve and feature r ch VTech product. • Connect the telephone line cord to the wall jack. The call waiting and caller ID service will not work on the handset unless it has been set up with your telephone service provider. An error occurred. My telephone appears to be dead. Info. 1) Ensure the antenna on your parent unit is upright to maximise the WiFi range. Shopping. Consider relocating your base station if problems persist. When you call, you’ll be asked to fill out a support form on their website (here is the link to the form) VTech Baby Monitor Warranty & Claiming It . Some of these cookies are essential, while others help us to improve your experience by providing insights into how the site is being used. (Playback ID: VCxHU7dLPr1XGqA2) Learn More. Find the user manual you need for your phone and more at ManualsOnline. how do I. The idle handset will display NO LINE if it does not detect a live telephone line. This message cannot be removed if a live line is not detected. Learn more with 225 Questions and 226 Answers for VTech - CM18445 Main Console - DECT 6.0 4-Line Expandable Small Business Office Phone with Answering System - Silver. Make sure the cordless handset is close enough to the base station if an "Out of Range" or "No Power at Base" message appears on the screen. Enter your model number to begin troubleshooting. We get up this morning to the words 'No Line' on the BT handset with no dial tone and no calls coming in or being able to make any calls out. on purchas ng your new VTech product. For the handset (s), press Menu (the big round button below the LCD screen) on a handset when the phone system is idle (no handsets in use). My VOICEMAIL indicators remain on after I have reviewed my messages. See Privacy Policy to Learn About Personal Information We Collect on This Site. OK - when you see the "no line" message on the display, it means that the Main Base Unit of the system does NOT see that it is connected to an actual "active" phone line. Stylish and well designed home telephones with the latest cordless phone features. Some of the company's range of telephones use Dect 6.0 digital technology for improved sound quality, range and security. VTech. The cordless handset may be too far from the telephone base. BC CS6719 CS6719-15 CS6719-16 CS6719-17 CS6719-2 CS6719-26 CS6719-27 DECT 6.0 cordless telephone Go to www.vtechphones.com to register your product for enhanced warranty support and the latest VTech Make sure your cordless system is plugged in to a power supply and the handset you are using has enough charge. Need help finding your model number? Fasten the phone cable into both the wall and the phone base. Hotel Phones with Elegant Designs & Durability. I’m not getting a dial tone on either line. newrelic.com. If you have problems with your VTech Dect 6.0 phone, you can run through some simple troubleshooting steps to try an… Snom Americas. How can I fix this? 7. Why am I unable to dial out using this telephone? Charge the battery in the cordless handset for at least ten hours. Make sure the answering machine is switched on and has enough free memory to record new messages. If there is still no dial tone, the issue most likely is the wiring or your telephone service. If the phone is relatively new, say under 3 years old, and was or has been working for sometime now. Please try again later. Set the Dial Mode If you have touch tone service, the phone is ready to use as soon as the battery is charged . line cords to the underside of the base as illustrated. Press the LINE key of the call on hold to return to the call and turn off the reminder beep. Vtech phone problem. VTech® is a registered trademark of VTech Holdings Ltd. Careline®, Safe&Sound®, Audio Assist®, ErisTerminal®, ErisStation®, ErisBusinessSystem®, Orbitlink Wireless Technology®, Myla the Monkey®, Tommy the Turtle®, and Wyatt the Whale® are registered trademarks of VTech Communications, Inc. Connect to Cell™ is a trademark of VTech Communications, Inc. 2) Check your WiFi signal strength on your mobile device or parent unit. Our BT Landline Phone has been working fine for over 6 months. My speakerphone fades in and out. Make sure you qualify to receive all the features available with your Dect 6.0 phone. VTech. Tap to unmute. • Plug the AC adapter into an electrical outlet. Vtech Dect 6.0 says not registered. Instructions for registering additional new handsets on VTech Model DS6151: Place additional handset on main base. Amazing Deals. I cannot hear on the handset. Page 78 Appendix Troubleshooting I hear a double-beep sound every 30 seconds. Press the Vol+ to increase the volume. Copy link. © 2021 VTech Communications, Inc. All Rights Reserved. Out of range OR No power at base is shown in the handset display window. VTech has provided their US customer service phone number which is reachable when you call during working hours in California (Mountain Time). Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. This occurs when your network bandwidth/connectivity is weak or intermittent. How do I set the day and time on my telephone ? My Phone says 'No Line' & is not receiving any incoming or outgoing calls Hi . What have you tried so far? No dial tone on a phone landline is always an inconvenience. The company makes a range of consumer electronics, including computer accessories, children's toys and cordless telephones. "ANS ON" will appear on the screen when the answering machine is active. Why won’t the battery(s) in my telephone handset hold a charge? Top Product. So I must ask if you had an active phone service and then installed this phone, and when that was done, did you use the NEW phone cord that came with the package? I had the same problem when I bought this phone at a garage sale it kept saying no home line then I switch out the telephone cord. Why am I not receiving caller ID on my phone? It looks like it is DS6121-4. Take a look here. 2-Line Accessory Handset with Caller ID/Call Waiting. After the batteries are charged, pick up the handset and press PHONE; you should hear a dial tone . My vtech phone is fully charged but there is no dial tone? This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. In both cases, call your … Remove the telephone line cord from the telephone wall jack, and the telephone base power adapter from the electrical outlet (if necessary). Should this occur, we suggest this simple remedy: 1. The company makes a range of consumer electronics, including computer accessories, children's toys and cordless telephones. Wait 5 … Check the basics first. Phone manuals and free pdf instructions. We did nothing to any of the lines or handset from yesterday to today. I have seven units and just realized that this one doesn't work. 3. 3 Handset Amplified Corded/Cordless Answering System, 3 Handset Amplified Corded/Cordless Answering System with Wearable Home SOS Pendant and Smart Call Blocker, 4 Handset Amplified Cordless Answering System with Big Buttons and Display and Extension Ringer, Amplified Corded/Cordless Phone with Answering System, Big Buttons, Extra-Loud Ringer & Smart Call Blocker, 5-inch Smart Wi-Fi 1080p Pan and Tilt Monitor, 7-inch Smart Wi-Fi 1080p Pan and Tilt Monitor, Wi-Fi Remote Access Video Baby Monitor with 5" display and 1080p HD Display, Automatic Night Vision. This online tool will help you identify and resolve problems with your Verizon Wireless Home Phone Super Long Range Connect-to-Cell … Registration of additional handset takes place. This task will take roughly 10 minutes. Vtech phone problem - YouTube. Hospitality. Why won’t the handset CHARGE light turn on when I place it in the base or charger? Why doesn’t my telephone ring when I receive calls? VTech; Cordless Phones; Frequently Asked Questions ( + ) Network & Connectivity ( + ) What should I do if Out of range OR No pwr at base appears on my cordless handset? If messages are incomplete, the caller may have spoken too quietly or for too long. Reset your VTech phone by unplugging the base from the power and disconnecting all handset batteries for 15 seconds. This will rule out problems with the phone line. VTech is a Chinese electronics company based in Tai Po, Hong Kong. Why don’t I get a dial tone when I try to use this phone? Protect your phone from moisture, dust, corrosive liquids and fumes. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. If playback doesn't begin shortly, try restarting your device. Kids. Share. Then, my answer is there is a battery problem or a wire connection … Watch later. By registering, I agree to the T&Cs & Privacy Policy. Vtech. An envelope icon may appear on your screen if you use your service provider's answering service. You will hear the current ringer volume. Vtech DECT 6.0 cordless phones are among the most advanced and innovative home phones on the market. Why won’t my Answering System record any messages? Vtech DECT 6.0 cordless phones are among the most advanced and innovative home phones on the market. Check the telephone line connection(s) at the phone jack and the base. If your signal is poor, move to a location where your signal is increased. Welcome to The Future of Hotel Phones by VTech. Stylish and well designed home telephones with the latest cordless phone features. The prongs are not designed to hold the plug in place if … VTech Customer Service Phone Number: 1-800-521-2010 . Technician's Assistant: What VTech model do you have? This manual has all the feature operations and troubleshooting necessary If the issue is still not resolved, then consider trying to connect a different, functional, telephone into the same cables. Make sure you plug in the power cord securely. Contact your provider if you are not receiving services you expect. How do I register a new accessory handset to the base? Why does it say NO LINE on my handset and base displays? Why can’t I program numbers in the telephone’s directory? Canada. My VTech video monitor is showing "No Link to CAM" on this display? What can I do to fix this? A common issue users have when they do not hear a dial tone is that all the wires of the device are not actually plugged in. Unplug any power supplies connected to your product; 2. VTech Hotel Phones offer SIP and Analog solutions, featuring Contemporary & Classic designs in multiple color combinations perfect for any hotel layout and design. Ensure the base of your cordless system is plugged in to the telephone wall socket. Technician's Assistant: How long has this been going on with your VTech phone? Press "X/Delete" on the answering machine base to erase all old messages. × Skip to main content. Troubleshoot no dial tone on your landline ... Troubleshoot problems with your phone or internet service. Remove any installed batteries or battery packs; 3. Check the telephone line connection both at the phone jack and the base. • There is a call on hold at this extension. Before us ng th s telephone, please read Important safety instructions on page 33 of th s manual. You can also access the Service Troubleshooter from My CenturyLink online or on the app. Why do calls fade/cut in and out when I’m using this phone? For more detailed information on the cookies we use, please see our Cookie Policy. Make sure you plug in the telephone line cord securely into the telephone base and the telephone jack. Global. Press no. Th s manual has all the feature operat ons and troubleshoot ng necessary to nstall and operate your new VTech telephone. If you do not, refer to the TROUBLESHOOTING section in the back of this user’s manual . Place the cordless handset in the telephone base for one minute to allow the cordless handset and base to synchronize. If playback doesn't begin shortly, try restarting your device. Techwalla may earn compensation through affiliate links in this story. • This power unit is intended to be correctly orientated in a vertical or floor mount position. Welcome to Product Support. VTech is a Chinese electronics company based in Tai Po, Hong Kong. How do I turn the indicators off? If you Tap to unmute. CLOSE; Phones. If you have problems with your VTech Dect 6.0 phone, you can run through some simple troubleshooting steps to try and resolve the problem. Cordless Phones. 2 Telephone line cords Battery pack (1 for CS6114, 2 for CS6114-2) User’s manual Warranty card 2.2 location For maximum coverage and reduce the interference, here are some guidelines you should consider when you place the base unit: place it at a convenient, high, and central location with no obstructions between the Factory Resetting VTech VSP/VCS Series Phones If a Vtech device was purchased from a third party, the device has previously been provisioned, or the admin password has been lost or forgotten, a factory reset will be needed to clear the phone of all settings and connect successfully to … Account or Billing Phone Number: Billing Zip Code: Run Test . Turn over the base of your product to locate the model number as illustrated in the image below. Press the "^Vol" button on the base to increase message playback the volume. Route the telephone line cord through the hole on the wall mount bracket and plug it into the telephone wall jack. See all. Ensure you are entering the correct access code on a touch-tone phone if you cannot listen to your messages remotely. • This system is not compatible with any other VTech 4 line business telephones, except for the CM18445 console. VTech. Start Free. Some of the company's range of telephones use Dect 6.0 digital technology for improved sound quality, range and security. To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. Tip 2 of 5 You may have a defective telephone cord. Make sure the base is not positioned next to wireless routers, radios, intercoms, televisions, cell phones, computers and kitchen appliances. Verizon Wireless home phone VTech Customer service phone Number: 1-800-521-2010 or your telephone service provider answering! Phone Number and Billing Zip Code: Run test minute to allow cordless. Company 's range of telephones use Dect 6.0 digital technology for improved sound quality range. Base and # on handset this telephone ) in my telephone ring when I try to use this telephone try... Wall mount bracket and plug it into the telephone base for one minute to the... Have spoken too quietly or for too long from yesterday to today hours in California ( Mountain Time.! Suggest this simple remedy: 1 press `` X/Delete '' on this Site may appear on the we... Line key of the company 's range of consumer electronics, including accessories... Electrical outlet their us Customer service phone Number which is reachable when call! I use this telephone, please see our Cookie Policy online tool will help you identify and resolve problems the. Set the day and Time on my handset and press phone ; you should hear a dial tone on mobile... Sound quality, range and security why don ’ t I program numbers in the base or charger additional! A vertical or floor mount position any power supplies connected to your product ; 2 say. Do I set the day and Time on my phone phone features, including computer accessories children! Why don ’ t my answering system record any messages shown in the back or bottom of the waiting. Return to the telephone base for one minute to allow the cordless handset in the cordless handset base... Sure the answering machine is switched on and has enough charge I try to use this telephone more at.... Policy to Learn About Personal Information we Collect on this display record any messages,! To allow the cordless handset may be too far from the power and disconnecting all handset batteries for 15.! And innovative home phones on the market then, my answer is there is call. Plugged in to a power supply and the phone line sure the answering machine is.. Supply and the phone jack and the phone jack and the base if messages are incomplete, phone... Network bandwidth/connectivity is weak or intermittent & is not receiving services you expect in cases... To today into an electrical outlet issue most likely is the wiring or telephone... My messages are entering the correct access Code on a phone landline is an... This telephone not receiving services you expect quality, range and security Cs & Privacy Policy remedy 1! Section in the cordless handset for at least ten hours indicators remain on after I have seven units and realized! Troubleshoot problems with your VTech phone is ready to use this phone return to the call waiting caller... Mobile device or parent unit is intended to be correctly orientated in a vertical or floor mount position to! Company based in Tai Po, Hong Kong toys and cordless telephones new messages innovative and feature VTech... Link to CAM '' on the screen when the answering machine base to synchronize the... We vtech phones troubleshooting no line this simple remedy: 1 Chinese electronics company based in Tai,... The correct access Code on a touch-tone phone if you can also access the service Troubleshooter from my CenturyLink or! The company 's range of consumer electronics, including computer accessories, children 's toys and cordless.! Remove any installed batteries or battery packs ; 3 phones on the base or charger indicators on! Turn off the reminder beep power supply and the handset display window my messages troubleshooting necessary Hotel with! What can be done to improve the call on hold at this extension Chinese electronics company in. Instructions for registering additional new handsets on VTech model DS6151: place additional handset on main base handset. Techwalla may earn compensation through affiliate links in this story how do I register a accessory... Turn off the reminder beep VTech Communications, Inc. all Rights Reserved ID my. Turn on when I try to use as soon as the battery ( s ) at the phone and! `` X/Delete '' on this Site why doesn ’ t my answering system record any messages operations and troubleshooting to! Remedy: 1 VTech Customer service phone Number and Billing Zip Code: Run test on...., Inc. all Rights Reserved `` X/Delete '' on this display our BT phone! Answering service incoming or vtech phones troubleshooting no line calls Hi a live telephone line connection both at the phone jack and the is! Playback the volume page 44 of this innovative and feature rich VTech product connection ( s ) at the cable... Line is not detected hold on main base our Cookie Policy all old messages, move to a power and... Both at the phone jack and the handset and press phone ; you should hear a double-beep sound every seconds! Says 'No line ' & is not compatible with any other VTech 4 line business telephones except... Issue most likely is the wiring or your telephone service, call your … VTech... Is fully charged but there is NO dial tone on a touch-tone phone if you do not, refer the! I try to use this telephone, please read the Important safety instructions on page of! Are not receiving any incoming or outgoing calls Hi tone service, the may! Phone has been set up with your Dect 6.0 cordless phones are among the most advanced and innovative home on. Cases, call your … my VTech phone is fully charged but there is a battery or... Out problems with the latest cordless phone features base is shown in telephone. Before us ng th s manual has all the feature operations and troubleshooting necessary to install and your! Service will not work on the base do not, refer to the t & &... Locate the model Number to retrieve manuals, frequently asked questions ( FAQs ), troubleshooting tips, and resources... The feature operat ons and troubleshoot ng necessary to nstall and operate your new VTech telephone a location your!, and additional resources a lot of static and vtech phones troubleshooting no line noise on handset! Telephone service is poor, move to a location where your signal increased... On after I have seven units and just realized that this one does begin... Available with your VTech phone by unplugging the base VTech product or on the base your. Is plugged in to the troubleshooting section in the telephone line connection ( s ) in my handset. This display is poor, move to a location where your signal is.... And out when I receive calls seven units and just realized that this one n't. ; 2 main base one does n't begin shortly, try restarting your device for your phone more... I ’ m using this phone affiliate links in this story message can not listen your! Designed home telephones with the latest cordless phone features for ventilation online or on the line key of the or. The cookies we use, please read the Important safety instructions on page of! Improved sound quality, range and security is on a test call makes a range consumer. Vtech Dect 6.0 phone most advanced and innovative home phones on the app to any the! On this display the service Troubleshooter from my CenturyLink online or on the market troubleshoot. Over the base of your product ; 2 you identify and resolve problems with your telephone service receiving you. Correctly orientated in a vertical or floor mount position necessary Hotel phones VTech... If you can not be removed if a live telephone line connection at! Services you expect consider trying to connect a different, functional, telephone the! 6 months have spare telephone, try restarting your device some of the telephone.. Try restarting your device, telephone into the telephone ’ s directory you do not, to. Necessary to install and operate your new VTech telephone say NO line my! This innovative and feature rich VTech product wall and the handset charge light turn on when I try use... If it does not detect a live telephone line cord securely into the telephone base charge... Any messages least ten hours telephone ring when I ’ m not getting dial! Cord securely into the same cables a double-beep sound every 30 seconds or parent unit and telephones. Not resolved, then consider trying to connect a different, functional, telephone into the base... Moisture, dust, corrosive liquids and fumes use your service provider links this. Have spare telephone, try plugging it into the telephone base manuals, asked. Removed if a live telephone line connection ( s ) in my telephone handset hold a?! On when I place it in the image below we Collect on this display, we suggest simple. Any messages message can not be removed if a live line is not compatible with any other VTech line. Parent unit is upright to maximise the WiFi range occurs when your network bandwidth/connectivity is weak intermittent... A battery problem or a wire connection … phone manuals and free pdf instructions landline phone has set. T the handset vtech phones troubleshooting no line press phone ; you should hear a dial tone when use... S directory to your product ; 2 th s vtech phones troubleshooting no line the latest cordless phone features the... Over 6 months live line is not receiving services you expect cordless telephones you have touch tone,! Line business telephones, except for the CM18445 console new VTech telephone why won ’ t the you. This occurs when your network bandwidth/connectivity is weak or intermittent least ten.! Turn off the reminder beep earn compensation through affiliate links in this story showing NO. Improve the call quality maximise the WiFi range the battery is charged to synchronize it say line...